Refund Policy

CommStream Refund Policy

Last Update: 2024-08-21
Effective Date: 2024-08-21

Address: 123 Main St., Anytown, NY 12345
Phone: 123-456-7890
Email: admin@example.com

At CommStream, we strive to ensure our customers are completely satisfied with our next-gen communication platform. If for any reason you are not entirely pleased with your purchase, our refund policy outlines the terms and conditions under which you may be eligible for a refund.

  1. Eligibility for Refunds:
  2. Refund requests must be submitted within 30 days of purchase.
  3. The platform must show signs of technical issues that directly impair its core functionalities such as messaging, voice, and video communication tools.

  4. Refunds are only applicable to the initial purchase. Subscription renewals are non-refundable.

  5. Non-Refundable Situations:

  6. Change of mind or no longer needing the service.
  7. Issues arising from user-side problems, such as incompatible devices or internet connectivity issues.

  8. Failure to utilize the platform within the billing period.

  9. How to Request a Refund:

  10. To initiate a refund request, contact our support team at admin@example.com or call us at 123-456-7890.

  11. Please provide your purchase details, including order number, date of purchase, and a brief explanation of the reason for the refund request.

  12. Processing Refunds:

  13. Once we receive your request, we will review and determine its eligibility within 10 business days.
  14. Approved refunds will be processed using the original method of payment.

  15. It may take additional time for the refund to appear in your account, depending on your bank or payment provider.

  16. Contact Us:

  17. If you have any questions regarding our refund policy, please reach out to us via email at admin@example.com or phone at 123-456-7890.

By purchasing CommStream, you agree to this refund policy. We reserve the right to amend or update this policy at any time.